VendorBox — Escrow-Protected Home Services Marketplace

Privacy Policy

This Privacy Policy explains how VendorBox ("we", "us") collects, uses, and protects your information when you use our marketplace.

Information we collect

Account information - name, email, role (customer or vendor), and profile details you provide.
Job & transaction data - jobs you post or bid on, messages, and payment/escrow records needed to operate the service.
Usage data - basic technical information such as device, browser, and pages visited, used to keep the platform secure and improve it.

How we use your information

To create and manage your account and provide the marketplace features.
To process payments and hold funds securely in escrow.
To facilitate communication between customers and vendors.
To prevent fraud, enforce our terms, and resolve disputes.
To send important service notifications.

Sharing

We share information only as needed to run the service - for example, profile details shown to the other party in a job, and payment data with our payment processor (Stripe). We do not sell your personal information.

Your choices

You can review and update your profile in your account settings, and contact us to request deletion of your account. For payment-related records we may retain information as required for legal and accounting purposes.

Contact

Questions about this policy? Reach us through the Contact page.

This policy is provided for general information and may be updated. Please review periodically.